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I would like to take the opportunity to thank Matthew Malcolm for his support on Tuesday in helping Harbourside Market resolve a major connectivity issue we were experiencing with the Motorola PDA’s and the commercial wireless installation. Please pass on my thanks to Matthew as his support was very much appreciated.

Merv Williams

Harbourside Market

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Will You Be Prepared for the Next Disaster?

In January Queensland experienced the worst flooding that many of us would have seen in our lifetime. There have been unimaginable losses across the state and in the past weeks since this natural disaster, Rampant has been working extremely hard to get flood affected businesses back in operation. So firstly a big thank you to all the Rampant team members for your extra efforts. In addition, we really appreciate the patience that our customers have exercised when our service levels have dipped at times of high demand. So thank you again for your understanding. 

During this hectic time it became apparent how underprepared some businesses were when disaster struck. It highlighted the importance of being well informed about steps to take which may not seem important at the time. Having a solid disaster continuity plan (also known as a business continuity plan) can make a world of difference to minimizing the amount of downtime for your business. This article will cover some of the basic checks that you can do to safe guard yourself should a catastrophe occur.


A data backup is something that everyone would agree they should have, many will say they do but few can positively say that theirs is actually functional. Backups should be run at the close of every business day and they should always report if they have not performed successfully. It is also wise to periodically run a catalog and partial restore from your backups for two good reasons;

  1. To ensure that you are backing up everything of importance
  2. That you are not using corrupt media and that data is actually retrievable

This process should be run at least every 3 months and although it can seem like a waste of time, keep in mind that data backups are the equivalent to your building and contents insurance; You make a yearly investment with the hope that you never have to use it.

For more detailed information on data protection, Please click here. 

If you need to evacuate the server from the building, or it is a planned relocation;

  1. Be sure to know how to correctly shutdown and disconnect the system.
  2. Clearly label all associated components and cables.
  3. Take care when transporting sensitive equipment. Some servers can be heavy and awkward to carry.
  4. Always keep your backup drives and server separate during transportation. This minimizes the chances of total data loss from the unexpected. (car theft or accidents.) 

Internet Access

Whether relocating the server to a new business premise or just to a temporary location, internet access will almost definitely be a requirement. 

  • To help minimize downtime, be sure to confirm that internet access is functional at the new location before the move. 
  • We never recommend relocating an existing ADSL account as this process can leave you without internet or email for one week and at times up to a month depending on your ISP or phone carrier. Setting up a new ADSL connection at the new location tends to work out best. 
  • For temporary solutions a mobile broadband USB dongle can provide limited internet access but speak with your technology provider to confirm if these devices are suitable to your needs.

Remote Access

Many people are taking advantage of technology that allows them to remotely access their office network from home. During the Queensland flood crisis some businesses had no physical access to their office, and so many were eager to utilize this service. The advantages are obvious but remote access does have its limitations. 

  • Firstly, a quick rundown on how it works. In a basic sense, it connects your home keyboard, mouse and screen to a remote computer in your office. Commands from your keyboard/mouse are executed on the remote machine and the visuals are transmitted back to your home screen so you can see what is going on. This setup “virtually” puts you right in front of your office workstation, but only one user can be using the workstation at a time (whether they are local or remote) 
  • If your business has more than 15 users a Terminal Server can become more practical for remote access. A single powerful server that is capable of having multiple users log in and run their own individual desktop session. Unlike the above situation where an unused workstation is required for each remote user.  
  • Remote access is a service that needs some configuration for each individual network user. So if one work colleague has remote access it doesn’t necessarily mean that you will. So it is worth while clarifying who needs it, and who already has it. 
  • For some people remote access is used rarely or only in emergency situations. Try to keep instructions on how to use your office network’s remote access handy. There are several different types of remote access so speak with your technology provider if you are unsure of how yours works. 
  • A remote user receives screen refreshes showing what is happening on the host PC in the office. This data must travel across the internet so the end user will experience a slight delay at times during their remote session. This can be improved by having high speed internet access for the host and client computers however dealing with high resolution graphics and video will always degrade remote performance.


We tend to computerise as much as we can. It saves space, time and money. It makes it easier to search for and retrieve information but computers are only good when they work!

Important contact numbers should be listed in a format that can be accessed without electricity.
Energex, the phone company, Internet service provider, your technology provider, Electrician are some of the few that should be on the list.

I have covered some of the main occurrences that we have experienced in the last few weeks with helping businesses back on their feet. So hopefully it has been somewhat informative on how we all can prepare ourselves for next time. If you would like further information on some of the topics discussed or need assistance with your office network feel free to contact us anytime during business hours Monday to Friday.

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