Rampant Technology

Phone: 07 3216 8357
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Phone: 07 3216 8357

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Testimonials

I would like to take the opportunity to thank Matthew Malcolm for his support on Tuesday in helping Harbourside Market resolve a major connectivity issue we were experiencing with the Motorola PDA’s and the commercial wireless installation. Please pass on my thanks to Matthew as his support was very much appreciated.

Merv Williams

Harbourside Market


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Premium Business Support Plan

Complete cover for your office computer system no matter what the issue; for all computer equipment listed under the Plan we supply all the support, repair, troubleshooting, and maintenance services required for a single monthly fee.

Rampant Technology acts as your Internal IT Department, providing all the services you would expect from your own IT staff; and routine scheduled software maintenance is carried out after hours to minimize office disruption. A single fixed annual (paid monthly in advance) fee covers the technical labour required to complete all service and repair requests on the equipment listed in the Plan.

Included Services - for all items listed in the Support Plan equipment schedule.

  • A fixed annual fee (payable monthly in advance) for all your computer support services
  • Access to 24 hour / 7 days per week emergency support via a restricted mobile phone number
  • Unlimited technical support (remote, telephone, travel, onsite)
  • Regularly scheduled onsite and remote preventative maintenance services
  • Routine Server maintenance carried out after-hours
  • A significant 50% discount on all service fees for any additional work that falls outside the Support Plan
  • A weekly confirmation that the system anti virus software is valid, active and correctly updating
  • A daily check of the system data backups, including email alerts sent to selected parties upon failure (if this feature is supported by your computer system)
  • All labour required to carry out the installation of all Operating System software maintenance updates and service packs as they become available
  • All labour required to carry out any PC repairs, including installing new replacement parts where the parts are purchased from Rampant Technology i.e. a hard drive fails and we are supplying the replacement part
  • All labour required to carry out hardware-only upgrades to equipment listed in the Equipment Schedule, if the hardware is purchased from Rampant Technology
  • Loan equipment at no charge (only if available and excludes freight costs)
  • Same business day response (within 8 business hours) to all client queries
  • Same business day response (within 2 business hours) to system down or Server down situation
  • Interacting with third party suppliers that Rampant Technology has acknowledged as a leading supplier in their field; such as, but not limited to Console, Microsoft, Symantec, Reynolds & Reynolds, Manage Ezy, RP-Data, Red-Map, Telstra, Optus, Computer Associates, REI-Master
  • Provision of comprehensive reports for all services completed

Discount for Additional Services - this Support Plan covers service, support, repair, troubleshooting, and preventative maintenance; tasks such as adding new machines to the network, electrical and cabling installations, office relocations, etc. are provided at a 50% discount.

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