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Phone: 07 3216 8357

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Testimonials

I would like to take the opportunity to thank Matthew Malcolm for his support on Tuesday in helping Harbourside Market resolve a major connectivity issue we were experiencing with the Motorola PDA’s and the commercial wireless installation. Please pass on my thanks to Matthew as his support was very much appreciated.

Merv Williams

Harbourside Market


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Support & Service

An expert team of IT professionals trained to provide quality service, maintenance, repairs and installations of business computer systems.

Remote Support

remote access

Real time assistance for your Business

What if you could enjoy real time assistance on your PC, ensuring an even faster delivery of computer support? The solution is called remote access.

What does remote access mean?

Remote access is a real time Online Support Service that allows our support team to access your PC via the Internet from our office as if we were sitting at your desk. We will assist you and your staff with support questions, upgrades, training and general troubleshooting.

How does it work?

Once configured, there will be an icon on your Desktop which, when directed by a support technician you will double-click on. This then gives us access to your PC. It’s that easy! Once we’re finished, simply click to turn it off. For maximum level of security, this remote assistance feature can only be initiated by you (the user).

What do I need to get this working?

You will need some configuration work performed on your PC in order for remote access to become functional. You will need a permanent, fast internet connection (called Broadband or ADSL) on the same computer that you require remote support.

What if I can’t get a fast internet connection at my premises?

You should contact your telecommunications provider and/or lobby your local member of parliament. Broadband is considered an essential service for Businesses and Telstra in particular has committed to the provision of this service in regional areas.

What are the Benefits of Remote Access?

Having a Technician be able to Login and see your computer screen and take control while you watch means that you have someone attending to your needs when you need them. Problems are solved quickly when a technician can observe the situation first hand. Travel costs are reduced, minimising your annual IT support budget.

Please note:    Remote support is a privileged service offered to Rampant Technology Service Agreement clients. Providing this type of assistance to casual clients is offered at Rampant Technology’s discretion with upfront payment required.

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