Rampant Technology

Phone: 07 3216 8357
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Phone: 07 3216 8357

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Testimonials

I would like to take the opportunity to thank Matthew Malcolm for his support on Tuesday in helping Harbourside Market resolve a major connectivity issue we were experiencing with the Motorola PDA’s and the commercial wireless installation. Please pass on my thanks to Matthew as his support was very much appreciated.

Merv Williams

Harbourside Market


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Standard Business Support Plan

Designed for businesses with a smaller infrastructure where routine scheduled maintenance and computer support services are required without committing to or setting an annual budget.

The Standard Business Support Plan provides access to superior IT support services on demand as needed, and is backed by routine scheduled preventative maintenance.

Routine scheduled maintenance is a feature of this Plan. Your investment in preventative maintenance reduces the chance of problems occurring, and we respond with discounted service rates for all services for the entire computer system.

Included Services

  • Regularly scheduled onsite and remote preventative maintenance services supplied at the applicable discounted rate
  • Technical support, repairs, troubleshooting services on demand as requested, supplied at the applicable discounted rate
  • A significant 25% discount on all service fees for any work that falls outside the Support Plan
  • A regular quarterly confirmation that the system anti virus software is valid, active and correctly updating
  • A regular quarterly check of the system data backups
  • Loan equipment at no charge (only if available and excludes freight costs)
  • Guaranteed next business day response to all queries
  • Same business day response (within 8 business hours) to system down or Server down situation
  • Interacting with third party suppliers that Rampant Technology has acknowledged as a leading supplier in their field; such as, but not limited to Console, Microsoft, Symantec, Reynolds & Reynolds, Manage Ezy, RP-Data, Red-Map, Telstra, Optus, Computer Associates, REI-Master
  • Provision of comprehensive reports for all services completed

Discount for Additional Services - this Support Plan covers routine scheduled preventative maintenance; tasks such as PC repairs, system fault finding, adding new machines to the network, electrical and cabling installations, office relocations, etc. are provided at a 25% discount.

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